goated Privacy Policy

This Privacy Policy applies to all users of the goated platform, accessible at goated.vip, and covers all personal data collected through account registration, gameplay, transactions, and any other interaction with our services. goated operates as an online gaming entertainment platform serving players in the Philippines, and we are committed to handling your personal information responsibly and in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173). This policy applies whether you access the platform via a desktop browser or a mobile device. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not register or continue using the platform. We may update this policy from time to time, and we will notify registered users of any material changes through the platform or by email.

When you register and use the goated platform, we collect several categories of personal information necessary to provide our services. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. We also collect financial information such as your preferred payment method details and transaction history in order to process deposits and withdrawals in Philippine pesos (PHP). During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect fraudulent activity, and improve the overall user experience. We do not collect sensitive personal information such as biometric data, health records, or political affiliations unless explicitly required by law. All information collected is limited to what is necessary and proportionate to the purposes described in this policy.

The personal information you provide to goated is used exclusively for the purposes of operating and improving our platform services for Filipino players. Your registration details are used to create and manage your account, verify your identity, and ensure that only eligible players have access to real-money gaming features. Transaction data is processed to facilitate deposits and withdrawals in Philippine pesos (PHP), to detect and prevent fraudulent transactions, and to comply with applicable anti-money laundering regulations. Technical and usage data helps us monitor platform performance, troubleshoot issues, and personalise your experience based on your activity and preferences. We may also use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Where you have opted in, we may send you promotional communications about new games, bonuses, and offers available on the platform; you may withdraw this consent at any time by contacting our support team. We will never use your personal data for purposes that are incompatible with those stated in this policy without first obtaining your explicit consent.

goated does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their contracted services. All third-party partners are required to handle your data in accordance with applicable Philippine data privacy laws and are prohibited from using your information for any purpose beyond what is specified in their service agreements with us. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or courts when required to do so by law, court order, or in response to a lawful request from a government body. In the event of a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer where legally required to do so. At no point will your data be shared with entities outside the Philippines without appropriate safeguards in place.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard protocols, secure storage of sensitive account information, access controls that limit data access to authorised personnel only, and regular security audits of our platform infrastructure. Passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. Despite these precautions, no online platform can guarantee absolute security, and we encourage all players to use strong, unique passwords and to keep their login credentials confidential. If you suspect that your account has been compromised or that your personal data has been accessed without authorisation, please contact our support team immediately at [email protected]. We will investigate all reported security incidents promptly and take appropriate remedial action in accordance with our obligations under Philippine law.

goated retains your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. Account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. Technical and usage logs may be retained for shorter periods depending on their purpose and the applicable legal basis for processing. Once the retention period has expired and there is no longer a legal or legitimate business reason to keep your data, we will securely delete or anonymise it so that it can no longer be linked to you. If you request deletion of your account and personal data, we will process your request in accordance with our legal obligations and inform you of any data that must be retained for compliance purposes. We do not retain data beyond what is necessary and proportionate to the purposes for which it was collected.

Under the Data Privacy Act of 2012, Filipino players have a number of rights in relation to their personal data held by goated. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to request correction of any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of data that is no longer necessary or has been unlawfully processed, and the right to data portability where technically feasible. To exercise any of these rights, please contact our support team by email at [email protected] with a clear description of your request and sufficient information to verify your identity. We will respond to all data subject requests within a reasonable timeframe and in accordance with our obligations under Philippine law. If you believe that your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

The goated platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and gather anonymised analytics data about how players interact with the platform. Essential cookies are necessary for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as logging in and maintaining your session. Analytics cookies help us understand which pages and features are most popular, allowing us to make informed improvements to the platform over time. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may limit the functionality available to you on the platform. By continuing to use the goated platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy. For more information about managing cookies, please refer to your browser's help documentation.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way goated handles your personal data, please do not hesitate to get in touch with our support team by email at [email protected]. We are committed to responding to all privacy-related enquiries promptly and in plain Philippine English so that every player can understand how their data is being managed. For general questions about the platform, account management, or our services, the FAQ page is a helpful first resource and is updated regularly. You may also review our Terms and Conditions for a full overview of the rules and obligations that govern your use of the platform. We take our responsibilities as a data controller seriously and will continue to review and improve our privacy practices to ensure they meet the highest standards expected by Filipino players and required by Philippine law.